Refund Policy

Introduction

At MSPMA (“we”, “us”, “our”), accessible from www.mspma.com, we prioritize customer satisfaction and strive to provide the best products and services. However, we understand that under certain circumstances, you may seek a refund. Our Refund Policy outlines the conditions under which refunds may be granted, at our sole discretion, on a case-by-case basis.

Eligibility for Refund

Refunds are not entitled as a right for any purchase made through www.mspma.com or any associated services or products provided by MSPMA. All refunds are subject to our sole discretion, evaluated on a case-by-case basis.

Conditions for Consideration

  • Refund requests must be made within seven (7) days of the original purchase date.
  • The product or service must be defective or not as described on our website.
  • Evidence of the defect or discrepancy must be provided to validate the refund request.

Process for Requesting a Refund

To request a refund, the following steps must be completed:

  1. Contact our Customer Support team via email at info@mspma.com.
  2. Include the order number, purchase date, and your contact information in the refund request.
  3. Allow us up to fourteen (14) days to process your request and respond with our decision.

Exclusions

The following are not eligible for refunds:

  • Any item that is returned more than seven (7) days after delivery.

Discretionary Refund Decisions

MSPMA reserves the right to deny any refund request at our discretion. In cases where a refund is granted, it may be issued in the original form of payment or through alternative means, as decided by MSPMA.

Contact Us

For more information about our privacy practices, if you have questions, please contact us by e-mail at info@mspma.com.